Facts
Answers
Questions
How does the conversion process work from start to finish?
How can I get started with Flex Media?
Our process is simple and straight-forward:
1. Complete our Contact Form
Found in the Contact page in the menu at the top of our website.
2. You will receive an Agreement Form and Package Invoice
via email to sign and return to us
Your Package Invoice will be determined from the criteria you provide in your Contact Form.
3. We schedule a date, place, and time with you
You loan Flex Media your tapes and disks for conversion services.
Our high-quality process includes taking proper care in transporting your media and equipment to and from our conversion studio securely.
[By permission and discretion, you may choose to loan your corresponding legacy equipment to us if we determine it would aid in processing conversions.]
4. Your tapes/disks are processed and finalized
Partial content viewing is necessary to assure quality of conversion.
Your privacy is always respected.
Refer to our Privacy Policy and Terms of Service at the bottom of our website for additional information.
5. You will receive an updated Final Invoice via email
Submit and pay for services when your conversion package is ready.
You will receive a payment receipt and a copy of your Final Invoice.
6. We schedule a date, place, and time with you
Flex Media delivers your digital treasure-trove of memories on flash drive(s) containing your digital conversion files. We return all your tapes, disks, and equipment.
Which conversion package is right for me?
The number of tapes and/or disks you request to be converted in your Contact Form will determine which conversion package is selected for you.
The conversion packages are similar, and reflect a bulk discount rate across all conversion package tiers.
Unsure of your media types?
In our Contact Form, describe your tapes and disks by name, i.e., VHS, MiniDV, Hi8, etc.
If you're unsure of your media types, and want to ensure Flex Media can convert them, feel free to share pictures of your tapes, disks, and accompanying equipment.
Mention your request for us to identify your media types in the Contact Form, and send your pictures to our email at:
How will I receive my media conversions?
You will receive a flash drive containing digital files of your converted videos from your tapes and disks.
If you elect for additional copies of your videos, we will return the specified number of flash drives from the contact form to you containing copies of your files on each flash drive.
Flash drives are the most convenient way for us to return your converted videos. Flash drives are small, accessible from your computer and TV, and are easy to transport.
We recommend saving your digital files in multiple places for maximizing the safety of your media. For example, multiple flash drives with copies of your video files.
How do I play and share my digital videos?
When you receive your flash drive containing your converted media files, simply plug the flash drive into your computer or TV. You will navigate to the flash drive on your computer through the Finder, Files, or File Explorer to view your videos. To play them, select the video file and open it in a video player such as QuickTime Player or another video player.
You can also copy & paste your files anywhere they can be shared or uploaded. This includes, but is not limited to: iCloud Drive, Apple Photos, Google Drive, Google Photos, Social Media websites, messages, etc.
How much time does the conversion process require?
In general, the time it takes to convert your videos depends on the number of tapes and disks you have for us to convert.
We want to ensure complete satisfaction through our process.
We will spend the time deemed necessary to ensure the successful conversion of all your videos.
We can give you an update on the conversion progress at your request. Just send us a progress update request email:
If I provide a video tape or disk that is
non-functional or blank, will I be charged?
In the event of a tape or disk not containing any convertible media, or if a tape is blank or corrupted, the unconverted tape or disk will be excepted from the package, and you will not be charged. You will keep the conversion package you selected; we will make sure pricing is true to what digitized media we provide and return to you.
How can I pay for Services?
We accept the following payment methods for our services:
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Cash
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Bitcoin [BTC Wallet Transfer]
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Venmo [Bank Transfer, Credit Card, Debit Card]
Note:
Services paid through Venmo are subject to PA sales tax.
Services paid through Cash or Bitcoin are exempt from additional sales tax.
Who manages Flex Media?
Flex Media is a specialized limited liability company managed by a single-owner.